Patient Access Services Lead

5 days ago

Wailuku, Hawaii, United States Kaiser Permanente Full time
Job Summary:

As a Patient Access Services Lead at Kaiser Permanente, you will play a vital role in ensuring the smooth operation of our patient registration, insurance verification, and scheduling processes. Under indirect supervision, you will perform a variety of duties, including training and orienting new employees, reviewing and auditing registration data, and preparing and maintaining work schedules. You will also be responsible for coordinating with financial counselors and other team members to resolve issues and make decisions. This is a dynamic and challenging role that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Essential Responsibilities:
  • Ensure that adequate staff is available for operations in all Patient Access Services areas of responsibility.
  • Responsible for overall admitting function of the facility/clinic, including registrations, insurance verification, and scheduling.
  • Prepare and maintain work schedules.
  • Participate in training of personnel.
  • Ensure registration data is complete and accurate.
  • Participate in team meetings.
  • Responsible for cash handling.
  • Prepare various reports for financial teams, management, and appropriate departments as needed.
  • Prepare and code timecards for each pay period for managers' approval as needed.
  • Perform other duties and accept responsibility as assigned.
Basic Qualifications:

  • Minimum three (3) years of experience in financial counseling, admission and registration, and/or medical billing.
  • High school diploma, GED, or equivalent.
Additional Requirements:
  • Demonstrated knowledge and skills necessary to provide culturally sensitive care and/or service.
  • Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem-solving, quality management, results orientation, systems thinking, teamwork, written communication, and leadership.
  • Demonstrated knowledge of and skill in leadership.
  • Demonstrated knowledge of and skill in word processing and spreadsheet applications.
  • Demonstrated ability to communicate well with co-workers, customers, outside vendors in person and on the telephone.
  • Ability to read, write, speak, and understand English.
  • Ability to train others: giving and receiving instructions.
  • Mathematic ability, attention to detail (e.g., organization, prioritization, proofing), concentration, and alertness.
Preferred Qualifications:
  • Knowledge of health insurance, managed care, and/or third-party liability type insurance.
  • Knowledge of Medicare and/or Medicaid payor guidelines.
  • Knowledge of financial screening or medical billing processes.
  • Knowledge of medical terminology.
  • Post-high school coursework in business or a related field.
Work Environment:

This role is based at Kaiser Permanente's Maui Memorial Medical Center in Wailuku, Hawaii. The scheduled weekly hours are 40, with a day shift and a workday that includes Sundays through Saturdays. The job schedule is full-time, and the worker location is onsite.

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