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Service Sales Representative
2 months ago
We are seeking a highly skilled and customer-focused Service Sales Representative to join our team at T.O. Haas Tire & Auto. As a Service Sales Representative, you will be responsible for selling and promoting all products and services offered by our company, while providing exceptional customer service and ensuring customer satisfaction.
Key Responsibilities- Meet and greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
- Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
- Recommend services based on your knowledge and clearly communicate any additional recommendations from our automotive technicians to the customer, so they can make an informed decision.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes, including cost and time of completion for approved services, and keep them updated throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
- High school diploma or equivalent.
- Prior experience as a Service Advisor is helpful, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess a valid driver's license, or obtain one within 30 days of hire date.
- Possess a State Inspector License, or ability to obtain one within 30 days of hire date.
- ASE Certified Service Consultant Certification, or ability to obtain within 90 days of hire date.
- Ability to work a minimum of five days, including weekends.
- Competitive bi-weekly pay.
- Tuition reimbursement, up to $3,000 annually.
- Paid vacation and sick time.
- 6 paid holidays.
- Medical, dental, and vision insurance (effective 1st of the month after hire).
- Life insurance (company-paid).
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
