Benefits Manager
4 days ago
Job Summary:
As a key member of the Human Resources team at the Massachusetts Institute of Technology, the Manager, Benefits Services will oversee the delivery of high-quality benefits services to approximately 20,000 members of the MIT community. This includes managing a team of senior benefits specialists, a client service team, and a Tuition Assistance Specialist.
Key Responsibilities:
- Manage and mentor a team of benefits professionals to ensure excellent customer service and timely resolution of benefit issues.
- Coordinate with Associate Director, Health and Welfare, and other stakeholders to develop and implement broad-based communications to the MIT community and major benefit change initiatives.
- Partner with the Associate Director on vendor management, plan revisions, and management of projects such as the total compensation statement.
- Administer the Tuition Assistance Plan, ensuring compliance with IRS regulations and identifying opportunities for process improvements.
- Support open enrollment system testing and provide tactical advice and counsel on revisions to benefit plan design, policy, and operations.
Requirements:
- Bachelor's degree and minimum of five years of management experience in Human Resources with a focus on employee benefits.
- Deep knowledge of HR/Benefits systems and experience working with SAP or cloud ERP systems such as Workday or Oracle Cloud.
- Demonstrated ability to make strategic and tactical contributions on cross-functional teams in a complex and collaborative environment.
- Excellent customer service and decision-making skills, with proficiency in Microsoft Office software.
Preferred Qualifications:
- Advanced degree or relevant professional certifications.
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