Benefits Manager

3 days ago


Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time
Job Title: Manager, Benefits Services

Massachusetts Institute of Technology is seeking a highly skilled Manager, Benefits Services to join our Human Resources team.

Job Summary:

The Manager, Benefits Services will be responsible for managing and mentoring a team of benefits specialists, ensuring the delivery of high-quality service to the MIT community. This includes resolving benefit issue escalations, ensuring accurate benefit enrollment transactions, and reporting on activity levels and client satisfaction.

Key Responsibilities:
  • Manage and mentor a team of benefits specialists to ensure the delivery of high-quality service to the MIT community.
  • Resolve benefit issue escalations across all benefits, ensuring accurate benefit enrollment transactions.
  • Report quarterly on activity levels, client satisfaction, and trends.
  • Administer the Tuition Assistance Plan, ensuring compliance with IRS regulations.
  • Identify technology or process improvements to enhance customer service or efficiency.
  • Support open enrollment system testing.
  • Coordinate with Associate Director, Health and Welfare, and Director, Benefits, on broad-based communications to the MIT community and major benefit change initiatives.
  • Partner with Associate Director on vendor management, plan revisions, and management of projects such as the total compensation statement.
  • Coordinate with Human Resource Information Technology and other departments to maintain data standards and security.
Requirements:
  • Bachelor's degree and minimum of five years of management experience in Human Resources with a focus on employee benefits.
  • Deep knowledge of HR/Benefits systems with an understanding of how benefits eligibility and plan provisions are reflected in these systems.
  • Experience working with SAP or cloud ERP systems such as Workday or Oracle Cloud.
  • Demonstrated ability to make strategic and tactical contributions on cross-functional teams in a complex and collaborative environment.
  • Demonstrated organizational, communication, and leadership skills.
  • Excellent customer service and decision-making skills.
  • Proficiency in Microsoft Office software.
  • Attention to detail.
Preferred Qualifications:
  • Advanced degree or relevant professional certifications.

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