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Operations Manager

2 months ago

Sacramento, California, United States McClellan Jet Services, LLC Full time
FBO Operations Manager Job Description

The FBO Operations Manager is a key role within McClellan Jet Services, LLC, responsible for overseeing the day-to-day management of the FBO line services and customer service. This includes managing the fuel farm, inventories, facilities, and equipment, as well as contributing to marketing, sales, and customer service relationships.

Key Responsibilities:
  • Operations Management: Plan, direct, and coordinate activities concerned with the FBO operations in accordance with MJS, governmental, and environmental agencies policies and regulations.
  • Staff Management: Management training and development of department personnel, securing the required number of staff and ensuring the required level of qualifications and experience.
  • Customer Service: Coordinate with management, other departments, manufacturers, vendors, and customers in matters of overriding importance.
  • Compliance and Safety: Ensure that all tasks are carried out in accordance with MJS procedures, process specifications, technical requirements, manufacturer requirements, aviation rules, and every other applicable or accepted requirement of an authorized body.
  • Pricing and Negotiations: Supports the development of pricing schedules and rates for any relevant ground handling services provided.
  • Relationship Management: Participates in negotiations with commercial partners and third-party service providers, where and as necessary.
  • Equipment Management: Manages and oversees the operation and maintenance of Ground Support Equipment, including specification of new equipment when necessary.
  • Financial Management: Responsibility for managing and operating the department within budget and performance expectations.
  • Training and Development: Enhances and reinforces training programs to ensure that a high and continuing level of safe operations, customer service, and line service is maintained.
  • Communication: Communicates changes or additions to company or departmental policies to the staff.
  • Leadership: Motivates and encourages all staff to provide the highest safety and service levels.
  • Additional Responsibilities: Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary.
  • Hands-on Tasks: Participate in hands-on tasks such as fueling, towing, and aircraft handling, as required.
Requirements:
  • Education: High School diploma or GED certificate
  • Experience: Minimum five (5) years of progressive experience in FBO Management or the equivalent in an aviation-related field
  • Skills: Ability to coordinate various departments and staff to ensure efficiency and safety in all areas, excellent communication skills, expertise in aviation and business management, and ability to act under pressure and be adaptable to change on a constant basis.
  • Physical Requirements: Ability to drive to conferences, offsite meetings, and meet with suppliers, must be able to lift up to 50 pounds, possible exposure to hazardous noise levels, chemicals, fumes, and equipment, outside work in all types of weather conditions, ability to see and hear clearly, and ability to sit, stand, bend, twist, climb, push, pull, and walk for extended periods.
Benefits:

Our benefits package is one of the best in the business: Medical, Dental, Health Savings Account, Disability, 401(k) with matching program, and Life insurance, plus vacation, sick leave, tuition reimbursement, year-round company-sponsored events activities, and more.

Mcclellan Jet Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.