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Implementation Business Solutions Specialist
2 months ago
About Us:
Foundation AI is a leading provider of AI-powered document workflow automation solutions for law firms. Our platform integrates with existing technology to unify document input sources and provide AI-powered classification, content extraction, and document workflow automation.
Job Overview:
We are seeking an Implementation Business Analyst to join our Delivery team. The successful candidate will build strong relationships with new customers, manage implementations, and have an in-depth understanding of our customers' goals and experience with the Foundation AI platform.
Key Responsibilities:
- Engage with customers to define business requirements and match to FAI's products and solutions
- Showcase product and solution concepts via presentations, demos, and effective documentation
- Lead discovery sessions with IT and business users to understand client business objectives and system/application needs
- Facilitate project execution through requirements gathering and documentation
- Design solutions that meet client requirements using excellent understanding of FAI's product features and related technologies
- Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs, etc.
- Work with the Customer Success team to ensure successful project completion and client satisfaction
- Communicate progress and expectations, proactive risk-management, and escalation for awareness and resolution
- Support clients through the go-live process and promote solution adoption and usage
- Provide regular and adequate end-user feedback to the product team
Requirements:
- A technical degree (Engineering) or business degree (MBA, BBA) from a reputable institute with a minimum of 3-8 years of experience in SAAS or product consulting industry
- Ability to manage multiple projects using strong planning and organizational skills
- Outstanding verbal, written, and presentation skills to demonstrate solution concepts
- Strong interpersonal skills with the ability to influence and build effective customer relationships
- Experience with general consulting skills, including team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning
- Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense
- Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support
- Ability to set and manage customer expectations and work independently on project assignments
Desirable Qualifications:
- Exposure to working on an Onshore - offshore setup
- Enterprise-level business project experience with strong process analysis, design, delivery, and documentation skills
- Experience with Case Management Systems (CMS) like Litify, Filevine, Smart Advocate, Neos, or Meruscase
- CBAP certification is highly desirable
Personal Attributes:
- Analytical nature with the ability to solve complex business issues
- High emotional quotient is desired
- A 'can do' attitude to work within existing constraints and come up with innovative ideas
- Maturity and level-headedness to handle difficult situations and maintain healthy relationships with customers and partners
- Extremely detail-oriented and passionate about customer success
Our Commitment:
Foundation AI is committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
