Operations Manager II

2 weeks ago


San Diego, California, United States Affinity Development Group Full time
Operations Manager II

At Affinity Development Group, we are seeking an experienced Operations Manager II to provide analytical, planning, and coordination support on company initiatives. This role will work closely with the Operations Director and other team members to evaluate process and system improvements, gather and document requirements, create project plans, and work with development and creative teams to build, track, and validate requirements through completion.

Key Responsibilities:
  • Maintain a working knowledge of business rules, processes, and workflows for assigned departments.
  • Consult with business users to solve complex problems and identify opportunities for improvement.
  • Define, manage, and document requirements for new programs, new functionality requests, and production issues.
  • Facilitate meetings with business users, software developers, and Marketing to drive requirements, define scope, benefits/risks, and design details.
  • Create mock-ups and wireframes.
  • Create and implement project launch plans, including training various internal departments and creating support materials.
  • Perform user acceptance testing to ensure all software performs as documented.
  • Assist in strategic planning and operational improvements.
  • Facilitate ongoing coordination and communication between various departments.
  • Assist with training and onboarding of new employees.
Requirements:
  • BA/BS in business or technology preferred.
  • 3-5 years of experience as business analyst, systems analyst, or project manager; OR equivalent combination of education and experience.
  • Proficient in Outlook, Word, Excel, and PowerPoint.
  • Experience with Visio and Azure Dev Ops/Team Foundation Server preferred.
  • Strong experience with multiple full project lifecycles from business development to final delivery.
  • Basic understanding of software development and managing requirements working with business users, software developers, and quality assurance.
  • Strong ability to produce quality, detailed work while maintaining a sense of urgency.
  • Track record of managing multiple complex projects and work under deadlines.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to resolve conflict and negotiate.
  • Strong, customer-oriented work ethic.
  • Excellent attention to detail, while self-managing priorities and commitments.
  • Capability to work independently or with a team.
  • Ability to work across multiple departments including technology, marketing, and reporting.

Salary: $72,000 - $78,000/year


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