Service Operations Manager

1 week ago


Mobile, Alabama, United States Environmental Products Group Full time
Job Description

Environmental Products Group is seeking a qualified individual for the role of Service Operations Manager. This position is essential for overseeing our service department and ensuring that we provide top-notch support to our customers.

As a Service Operations Manager, you will play a pivotal role in establishing and nurturing relationships with clients while delivering exceptional service. Your responsibilities will include:

  • Effectively managing the service department and fostering team development.
  • Creating and implementing training programs for employees.
  • Building and maintaining strong customer relationships.
  • Ensuring high levels of customer satisfaction, including resolving disputes.
  • Overseeing warranty repairs and the necessary documentation.
  • Coordinating service scheduling with your team.
  • Maintaining a safe and efficient work environment.
  • Handling hiring and disciplinary actions.
  • Providing coaching and support to team members.
  • Monitoring the daily productivity of technicians and ensuring quality repairs.
  • Maintaining shop and equipment, including managing software subscriptions.

Qualifications:

  • A minimum of 3 years of experience in service management.
  • Familiarity with CDK software is preferred.
  • A high school diploma is required.
  • A valid driver's license.
  • Excellent verbal and written communication skills.
  • Ability to thrive in a fast-paced environment.
  • Highly organized and detail-oriented, with a talent for mentoring others.
  • Capability to build professional relationships with customers and team members.
  • Basic computer skills.
  • A positive and approachable demeanor.
  • Understanding of OSHA regulations.

This role offers a unique opportunity to contribute to the success of our service operations while growing your career in a supportive environment.


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