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Revenue Cycle Specialist

2 months ago

Cincinnati, Ohio, United States UC Health Full time

About UC Health
At UC Health, we take pride in having exceptional teams and healthcare professionals working together to fulfill our mission: to enhance healing and alleviate suffering.

As the leading adult academic health system in the region, we are committed to innovation and delivering top-tier care not only to our local community but also to patients from around the globe.

By joining our organization, you will have the opportunity to enhance your skills, advance your career, foster relationships with colleagues and patients, and contribute to being a beacon of hope for those we serve.

Commitment to Diversity
UC Health is dedicated to creating an inclusive, equitable, and diverse workplace.

Key Responsibilities
- Implement and support designated software applications utilized in Patient Financial Services and Revenue Cycle operations, adhering to departmental standards and protocols.
- Act as a liaison with Information Systems & Technology and third-party vendors to apply system functionalities and upgrades, including testing and validation.
- Develop and generate reports using various applications, analyzing outcomes to maintain data integrity and identify strategic trends.

Qualifications
Minimum Required:
- High School Diploma or GED.

Preferred Education:
- Associate's Degree in Information Systems or a related field.
- Epic Hospital Billing and/or Epic Clarity Data Model certification preferred within one year.

Experience:
- Minimum of 2 years of equivalent experience; 5 years preferred.

Additional Responsibilities
- Support third-party systems by maintaining, troubleshooting, and liaising with vendors.
- Provide documented solutions to problems to support offered services.
- Execute application design changes according to established procedures.
- Develop comprehensive application test plans and perform thorough testing to ensure requirements are met.
- Offer user training and support to customers and operational staff.

System Security Management
- Manage access to multiple applications and payer online software.
- Utilize the Service Request system for documentation and resolution tracking.
- Implement methods for monitoring and terminating user access as needed.

System Definition
- Define and design system tables and parameters to optimize application functionality.
- Collaborate effectively with vendors, UC Health IS&T, and end users to evaluate and implement products.

Report Design and Production
- Create ad-hoc reports to fulfill customer requests and automate reporting where applicable.
- Maintain support for all application tables and reports.

Customer Relationships
- Facilitate end-user meetings and develop consensus within user groups.
- Foster high client satisfaction and process improvements through effective communication.

Project Support
- Provide detailed task-level information for project plans, including suggested schedules and required skill sets.
- Document and ensure timely resolution of project issues while coordinating effectively with team members and vendors.

Other duties as assigned. Occasional backup for other application analysts may be required.