Customer Service Representative with German and English

24 hours ago


Tulsa, Oklahoma, United States Larioja Full time

**Job Summary**

Larioja is seeking a highly skilled Customer Service Representative with German and English language proficiency to join our team. As a Customer Service Representative, you will be responsible for centralizing the relationship with global customers and distributors in the order-to-cash process, ensuring timely and efficient resolution of customer inquiries and issues.

**Key Responsibilities**

• Centralize the relationship with customers in the order-to-cash process, reviewing and providing information about order situations, dealing with EDI/SAP/email orders, and reviewing and providing logistic or descriptive information of products.

• Review and provide information about delivery data, inform customers of out-of-stock situations affecting orders, and review and provide information about invoice data, solving possible invoice issues.

• Maintain a record of common issues and problems and their solving degree, ensuring speeded-up customer service.

• Unblock EDI orders, review and unblock orders for delivery, and manage delivery issues/delay.

• Interact with Delivery Monitoring (Logistics) for delivery issues, follow-up and management regarding faults, and review and provide information requested by the customer.

• Group deliveries to be prepared and shipped together to the customer, transport follow-up with Delivery Monitoring, and review and provide information requested by the customer.

• Review and unblock orders for invoicing, generate billing documents, and manage overdue or bad debt.

• Claim reception and analysis, creation of credit/debit notes in the system, credit/debit note billing and AR compensation, and take care and register customer complaints.

• Day-to-day communication, responsiveness, provide solutions to customer requests, and analyze and share functional KPIs with customers to detect improvement areas.

**Requirements**

• Minimum 2 years of experience in a similar job.

• Degree in Administration, Supply Chain, Logistics, or similar.

• Languages: GERMAN: native or fluent, Spanish and English: fluent, 3rd Language (French, Dutch, Italian): native or very fluent.

**What We Offer**

Initially, a temporary contract of 3 months with Larioja, with the possibility to continue with a company contract.



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