Customer Service Representative with German and English
24 hours ago
**Job Summary**
Larioja is seeking a highly skilled Customer Service Representative with German and English language proficiency to join our team. As a Customer Service Representative, you will be responsible for centralizing the relationship with global customers and distributors in the order-to-cash process, ensuring timely and efficient resolution of customer inquiries and issues.
**Key Responsibilities**
• Centralize the relationship with customers in the order-to-cash process, reviewing and providing information about order situations, dealing with EDI/SAP/email orders, and reviewing and providing logistic or descriptive information of products.
• Review and provide information about delivery data, inform customers of out-of-stock situations affecting orders, and review and provide information about invoice data, solving possible invoice issues.
• Maintain a record of common issues and problems and their solving degree, ensuring speeded-up customer service.
• Unblock EDI orders, review and unblock orders for delivery, and manage delivery issues/delay.
• Interact with Delivery Monitoring (Logistics) for delivery issues, follow-up and management regarding faults, and review and provide information requested by the customer.
• Group deliveries to be prepared and shipped together to the customer, transport follow-up with Delivery Monitoring, and review and provide information requested by the customer.
• Review and unblock orders for invoicing, generate billing documents, and manage overdue or bad debt.
• Claim reception and analysis, creation of credit/debit notes in the system, credit/debit note billing and AR compensation, and take care and register customer complaints.
• Day-to-day communication, responsiveness, provide solutions to customer requests, and analyze and share functional KPIs with customers to detect improvement areas.
**Requirements**
• Minimum 2 years of experience in a similar job.
• Degree in Administration, Supply Chain, Logistics, or similar.
• Languages: GERMAN: native or fluent, Spanish and English: fluent, 3rd Language (French, Dutch, Italian): native or very fluent.
**What We Offer**
Initially, a temporary contract of 3 months with Larioja, with the possibility to continue with a company contract.
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