Gaming Services Associate
1 week ago
Job Overview
Serve as a general cashier or specialized banker (main, check, or chip bank) depending on operational needs, skills, and experience while managing all Total Rewards related tasks.
Exhibit outstanding verbal and written communication abilities, proficient computer skills, and familiarity with CMS and WINet. Demonstrate excellence in problem-solving, critical thinking, and decision-making in a dynamic environment.
Ensure the accountability of the cashiers' cage in compliance with internal controls, State Gaming Commission regulations, and company policies and procedures.
Create an engaging atmosphere for guests by adhering to all Spotlight behaviors. Propose enhancements to Customer Service within the department. Accurately enter data into CMS for all accounts. Assist in report preparation as needed. Maintain professionalism and composure in all situations. Work at the counter to provide guests with information and promote the advantages of the Total Rewards Program. Uphold confidentiality regarding guests, team members, and business operations. Support bus operations by preparing documentation and welcoming arriving buses. Must be knowledgeable about Title 31 and cross-train in all areas.
Customer Service Excellence:
Consistently demonstrate superior customer service skills by embodying Spotlight on Success behaviors. Maintain a positive demeanor, energy, and enthusiasm throughout each interaction. Foster an atmosphere of luck and celebrate customer achievements.
Be prepared to serve and stay informed about daily updates; build rapport by greeting guests warmly.
Anticipate guest needs and deliver prompt, flawless service. Check for satisfaction and effectively utilize the Service Recovery process to address any issues. Promote Total Rewards programs and card membership. Offer a warm farewell and express gratitude to guests for their visit.Qualifications:
High School Diploma or equivalent (GED)
Minimum one year of experience as a Cashier or Teller, managing substantial amounts of cash and transactions
Must be at least 21 years of age and eligible for a MS gaming permit
Proficient in reading, writing, speaking, and understanding English.
Ability to perform basic math calculations.
Must be capable of stooping, bending, and navigating through all areas of the department.
Ability to stand for extended periods, with frequent standing in one location.
Ability to work under pressure to manage long guest lines, customer demands, and complaints.
Typing speed of at least 20 wpm
Must be able to tolerate a smoking environment with loud noises.
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