Gaming Support Associate

6 days ago


Biloxi, Mississippi, United States PENN Entertainment Full time

About Us

PENN Entertainment is a leading entertainment company that is changing the way people experience entertainment. We are a dynamic and fast-paced organization that is always looking for talented individuals who share our passion for delivering exceptional customer experiences.

Our Culture

We value diversity, inclusivity, and teamwork. Our team members are driven by their enthusiasm for helping people have more fun and are committed to providing outstanding service to our customers. We offer a range of benefits and opportunities for career growth and development, including a comprehensive training program and opportunities for advancement.

Job Responsibilities

As a Player Services Representative III, you will be responsible for a combination of three key functions: Cashier, Main Banker, or Sports Writer. Your daily responsibilities will include:

  • Signing up new players for gaming services.
  • Reprinting player cards and resetting player PINs.
  • Assisting and promoting the use of our Penn Play App, Penn Wallet, and Penn Wallet Deposits.
  • Providing exceptional customer service and supporting our company's customer service standards and programs.
  • Maintaining knowledge of property information and ensuring compliance with all regulatory requirements.
  • Performing any other duties assigned by leadership.

Cashier Responsibilities

As a Cashier, you will be responsible for maintaining knowledge of and enforcing all gaming laws and regulations. You will also be responsible for ensuring compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.

Main Banker Responsibilities

As a Main Banker, you will be responsible for providing banking services to our customers, including cashing checks, making deposits, and providing other banking-related services.

Sports Writer Responsibilities

As a Sports Writer, you will be responsible for writing and publishing sports-related content, including news articles, game previews, and other sports-related materials.

Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be knowledgeable about gaming laws and regulations and have a strong understanding of customer service principles.



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