Gaming Services Associate
2 months ago
Job Overview
Serve as a general cashier or specialized banker (main, check, or chip bank) based on operational needs, personal capabilities, and prior experience while managing all Total Rewards related tasks.
Exhibit exceptional verbal and written communication abilities, strong computer proficiency, and adeptness with CMS and WINet systems. Demonstrated excellence in problem-solving, critical thinking, and decision-making skills in a dynamic environment is essential.
Ensure the accountability of the cashiers' cage in compliance with internal controls, State Gaming Commission regulations, and company policies and procedures.
Create an engaging atmosphere for guests by adhering to all Spotlight behaviors. Propose enhancements to improve Customer Service within the department. Accurately input data into CMS for all accounts. Assist in generating reports as needed. Maintain professionalism and composure in all circumstances. Work at the counter to provide guests with information and promote the advantages of the Total Rewards Program. Uphold confidentiality regarding all matters related to guests, team members, and business operations. Support bus operations by preparing documentation and welcoming arriving buses. Familiarity with Title 31 is required, along with cross-training in various areas.
Customer Service Excellence:
Consistently display superior customer service skills by embodying Spotlight on Success behaviors. Maintain a positive demeanor, energy, and enthusiasm throughout every interaction. Foster an atmosphere of luck and celebrate customer achievements.
Be prepared to assist and stay informed of daily updates; build rapport by greeting guests with a warm, friendly verbal welcome.
Anticipate guest needs and deliver prompt, flawless service. Regularly check for satisfaction and effectively utilize the Service Recovery process to address any issues. Advocate for Total Rewards programs and card membership. Provide a warm farewell and express gratitude to guests for their visit.Qualifications:
High School Diploma or equivalent (GED)
Minimum one year of experience as a Cashier or Teller, managing substantial amounts of cash and transactions
Must be at least 21 years of age and capable of obtaining a MS gaming permit
Proficient in reading, writing, speaking, and understanding English.
Ability to perform basic mathematical calculations.
Must be able to stoop, bend, and navigate through all areas of the department.
Capable of standing for extended periods with frequent stationary work.
Ability to work under pressure to manage long guest lines, customer demands, and complaints.
Typing speed of at least 20 words per minute
Must be able to tolerate a smoking environment with elevated noise levels.
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