Customer Service Representative

3 days ago

Naples, Florida, United States Michael Laskin - State Farm Agent Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Michael Laskin - State Farm Agent. As a key member of our team, you will be responsible for establishing strong relationships with customers, identifying their needs, and providing personalized solutions to meet their insurance and financial service needs.

Responsibilities

  • Customer Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and preferences.
  • Needs-Based Review Process: Conduct thorough reviews of customers' insurance needs, identifying opportunities to provide additional products and services.
  • Lead Generation and Appointment Scheduling: Develop and implement strategies to generate new leads, schedule appointments, and convert prospects into customers.
  • Product and Service Marketing: Market and sell State Farm insurance and financial service products to customers, ensuring they understand the benefits and features of each product.

Requirements

  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills, with the ability to effectively communicate with customers and colleagues.
  • People-Oriented: Be a people person, with a strong focus on building relationships and providing exceptional customer service.
  • Detail-Oriented: Possess a high level of attention to detail, with the ability to accurately process customer information and transactions.
  • Proactive Problem-Solving: Be proactive in identifying and resolving customer issues, with a focus on finding solutions that meet their needs.
  • Ability to Learn: Possess a strong desire to learn and grow, with the ability to quickly adapt to new products, processes, and technologies.
  • Team Player: Be a team player, with a strong focus on collaboration and teamwork to achieve business objectives.

What We Offer

  • Competitive Compensation: Receive competitive hourly pay, plus commission and bonus opportunities.
  • Benefits Package: Enjoy a comprehensive benefits package, including health insurance, paid time off, and flexible hours.
  • Opportunities for Advancement: Have opportunities for career growth and advancement within our agency, with a focus on developing your skills and expertise.

About Our Agency

  • Our Mission: Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • Our Products: We offer a range of insurance and financial service products, including auto insurance, home insurance, life insurance, business insurance, health insurance, and renters insurance.
  • Our Team: Our team is dedicated to providing exceptional customer service and support, with a focus on building strong relationships with our customers and community.

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