Community Engagement Associate

20 hours ago

Round Rock, Texas, United States Atlantic Housing Foundation Full time
About the Associate, Community Engagement Role

This position reports to the Community Manager and functions as a collaborative team partner to facilitate and implement resident programs. In addition to the duties outlined below, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.

Key Responsibilities:
  • Develop and implement community services programming in collaboration with residents, site staff, and management, as well as local community service providers.
  • Create relationships with local community service organizations and government agencies to coordinate special programming that improves the health, wellness, and general wellbeing of residents.
  • Effectively communicate with residents through various channels to ensure they are informed of available resources and programs.
  • Coordinate with site team members to ensure staff attendance at onsite activities.
  • Build strong relationships with current and future community members to increase resident participation and involvement.
  • Survey the community to identify needs and provide opportunities for residents to achieve their educational and personal goals.
  • Monitor program outcomes and implement evaluation techniques.
  • Maintain a working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
  • Assist with general leasing and resident recertification duties, including presenting properties and amenities, handling incoming calls, processing resident applications, advertising available properties, and resident retention.
  • Regularly promote the AHF Customer Service brand.
  • Enter information into the property software system (currently Yardi).
  • Engage in outreach marketing efforts.
Qualifications:
  • High school or equivalent (required)
  • Associate's or Bachelor's degree a plus
  • 1+ years of customer service experience (preferred)
  • Able to form and maintain ongoing professional relationships with community service organizations, residents, and apartment staff
  • Strong organizational, time management, and project management skills
  • Knowledgeable about the community and local city and local resources
  • Strong customer service skills and the ability to relate easily to residents, community organizations, and apartment staff
  • Able to maintain confidentiality
  • Previous community engagement, leasing, or resident services experience (preferred)
  • Bilingual in English and Spanish (preferred)
  • Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)

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