Front Desk Clerk

4 weeks ago


Fort Myers, Florida, United States Concord Hospitality Full time

Front Desk Clerk Job Description

We are seeking a highly skilled and enthusiastic Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Guest Service: Assist guests efficiently, courteously, and professionally at all times.
  • Service Excellence: Maintain a high level of service and hospitality, ensuring that all guests feel valued and respected.
  • Issue Resolution: Promptly and effectively deal with guest concerns or issues, ensuring that all are met to satisfaction in a timely manner.
  • Cash Handling: Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Communication: Be a great communicator to various departments and management on guest comments and concerns.
  • Knowledge: Be knowledgeable of the hotel brand and various programs (travel programs, special offers).

Why Work with Us:

We offer a competitive wage and a comprehensive benefit package, including medical, dental, and vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, and training and development opportunities.

Our Culture:

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.


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