Phone Operations Team Lead

2 days ago


Houston, Texas, United States Decision Information Resources Inc Full time
Job Overview

We are seeking a highly motivated and detail-oriented individual to serve as a Phone Operations Team Lead in our Houston office. As a research organization, Decision Information Resources, Inc. conducts surveys with diverse respondents using various modes, including computer-assisted telephone interviewing (CATI).

Responsibilities
  • Serve as the primary point of contact for CATI research projects.
  • Train and certify interviewers on survey research projects.
  • Monitor and report interviewer productivity and performance.
  • Provide feedback on performance and identify re-training needs.
  • Troubleshoot minor technical and data collection issues.
Requirements
  • Bachelor's degree or equivalent work experience.

The estimated salary range for this position is $55,000 - $65,000 per year, depending on qualifications and experience.


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