Customer Service Representative

4 weeks ago


Jacksonville, North Carolina, United States Staples Full time
Job Description

At Staples, we're looking for a skilled Customer Returns and Shipping Associate to join our team. As a key member of our retail store, you'll provide exceptional customer service and help our customers with their shipping needs and unpackaged returns.

Key Responsibilities:
  • Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
  • Provide strong customer service, whether it's an Amazon return, shipping a package via UPS or another related service.
  • Engage in and identify customer needs for shipping and explain different shipping options.
  • Maintain the Shipping area to ensure efficient processing and storage of packages.
  • Ensure supplies required to process Ship and Returns are in stock.
  • Provide exceptional customer service to create a positive, inviting environment for customers.
  • Understand and use basic selling skills to engage and present solutions.
  • Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).
Requirements:
  • Able to work a flexible schedule based on the store's needs.
  • Must be able to engage with customers and understand their needs to drive additional sales.
  • Ability to lift/push/move materials up to the 100-pound range.
  • Strong attention to detail, organization, ability to multi-task and manage priorities.
  • Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment.
  • Manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
About Us:

Staples is a leading retailer of office supplies and services. We're committed to helping our customers and community discover innovative products, services, and inspiration that unlock what's possible. Our people are the heart of our success, and we're looking for talented individuals like you to join our team.

We offer a range of benefits, including flexible part-time hours or full-time opportunities, generous paid time off, weekly pay, and career development programs. As a Staples employee, you'll also enjoy associate discounts on in-store and online merchandise, services, and warranty plans, as well as discounts at hundreds of retailers, restaurants, and more.

We're an Equal Opportunity Employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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