Customer Service Representative

4 weeks ago


Jacksonville, North Carolina, United States Knitwell Group Full time
About Us
At Lane Bryant, we're dedicated to empowering women through fashion. Our 120-year history is built on a commitment to inclusivity and self-expression. As a Customer Specialist, you'll play a vital role in creating authentic connections with customers and helping them discover products that make them feel confident and beautiful.

The Role
You'll be responsible for providing exceptional shopping experiences, sharing your knowledge of our products and services, and upholding brand merchandising and visual standards. You'll also promote in-store events and company programs that support our brand values.

Key Responsibilities
  • Welcome customers and engage with them to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
  • Promote in-store events and company programs that support the brand.
  • Contribute to the store's success by maintaining the highest brand and execution standards.
What We're Looking For
  • Prior retail experience or customer-focused experience.
  • Passion for styling and love of working with people.
  • Flexible availability - including evenings, weekends, and holidays.
  • Ability to read, write, and communicate in English.
  • Proficient with technology, including an ability to operate store systems accurately.
Benefits
  • Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.


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