Desktop Support Specialist

2 days ago


New York, New York, United States Dexian DISYS Full time
Desktop Support Technician Job Description

Dexian DISYS is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and maintenance for end-user computing equipment and peripheral devices at corporate locations.

Key Responsibilities:
  • Provide onsite support to authorized users with operational and technical support to meet specified SLAs
  • Resolve incidents and problems associated with EUC equipment
  • Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them from occurring in the future
  • Provide repair and maintenance for mobile devices
  • Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Provide software break/fix services and replacement of non-warranty assets for end-users
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output
  • Provide warranty and break/fix support for networked printers and scanners
  • Provide support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc.
  • Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
Requirements:
  • 5+ years of related work experience
  • Installing, upgrading, and migrating to Windows 7/10
  • Deploying Windows 7/10 in large enterprises
  • Configuring hardware and applications
  • Configuring network connectivity
  • Configuring access to resources
  • Configuring mobile computing
  • Configuring backup and recovery options

Dexian DISYS is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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