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Retail Operations Manager
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Retail Operations Supervisor
2 months ago
About Pandora:
Pandora is the world's leading jewellery brand, dedicated to allowing individuals to express their unique stories through our exquisite products. Our mission is to empower people globally to celebrate their most cherished moments.
Role Overview:
The Assistant Store Manager (ASM) embodies the essence of the Pandora brand. In this pivotal role, you will immerse yourself in our culture and offerings, taking pride in delivering outstanding customer service. You will assist the Store Manager in driving store success, spending quality time on the sales floor, engaging with customers, and collaborating with the team to enhance sales performance.
Key Responsibilities:
- Champion the store culture, fostering a passionate environment where team members excel as brand ambassadors.
- Surpass individual and store sales targets by cultivating authentic connections with our customers.
- Seize opportunities to exceed commercial objectives and key performance indicators (KPIs), setting new benchmarks for success.
- Create memorable shopping experiences that go beyond expectations through exceptional product knowledge and brand loyalty.
- Inspire and mentor the sales team, promoting accountability for both individual and store performance while providing constructive feedback.
- Develop lasting customer relationships that extend beyond transactions, fostering brand loyalty.
- Recruit and inspire top talent for seasonal and core hiring, including Sales Associates and Sales Leads.
- Maintain merchandising and operational standards to ensure a seamless and on-brand shopping experience.
- Perform additional duties as required.
Qualifications:
- Proven track record as a results-driven leader with a minimum of 2 years' experience in a high-performance retail environment.
- Exceptional communication skills, both written and verbal, with the ability to engage and connect with individuals at all levels.
- Strong business acumen and analytical skills that drive positive outcomes.
- Expert time management skills, adept at prioritizing tasks and delegating effectively.
- Proficient in general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
- Must be at least 18 years old and able to provide proof of identity and eligibility to work.
- Willingness to embrace a flexible work schedule, including evenings, weekends, and holidays, with the ability to stand for extended periods and lift over 50 pounds.
- Competitive compensation package including base salary and bonuses, along with a 401K plan for financial security.
- Comprehensive benefits package including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, and product discounts.
- Opportunities for professional growth through learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more.
- Generous PTO package encompassing vacation, personal, sick, birthday, celebration days, and paid holidays.
Salary: $29.00 to $32.50 based on experience.
