Branch Manager

4 days ago


Brighton, United States Citizens Financial Group, Inc. Full time
Job Summary

Citizens Financial Group, Inc. is seeking a highly skilled and experienced Branch Manager to lead our retail banking team. As a Branch Manager, you will be responsible for driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities
  • Drive branch performance and sales growth through effective leadership and strategic planning
  • Develop and maintain a strong customer-centric culture, ensuring exceptional customer service and experience
  • Lead and manage a team of colleagues, providing coaching, development, and performance management
  • Collaborate with cross-functional teams to achieve business objectives and drive operational excellence
  • Manage branch finances, including budgeting, forecasting, and expense control
  • Develop and implement strategies to drive sales growth, customer acquisition, and retention
  • Stay up-to-date with industry trends, regulatory requirements, and best practices in retail banking
Requirements
  • Associate's or Bachelor's degree in a related field
  • 4+ years of experience in retail banking or a related field, with a proven track record of leadership and sales growth
  • Strong leadership and management skills, with the ability to coach and develop colleagues
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to drive business results and improve operational efficiency
  • Ability to work in a fast-paced environment, with a strong focus on customer service and experience
Preferred Qualifications
  • Experience managing a branch with an FTE count of 8 or more
  • Experience in digital banking and mobile banking
  • Knowledge of financial regulations and compliance
  • Experience with sales growth and customer acquisition strategies
What We Offer

Citizens Financial Group, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.


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