Retail Customer Experience Supervisor

6 days ago


Marshfield, Massachusetts, United States Marshalls Full time
About Us

At Marshalls, we're passionate about delivering an exceptional shopping experience to our customers. With a vast selection of brands and products, every day is an opportunity for discovery and excitement.

We're seeking a seasoned Retail Customer Experience Supervisor to lead our front-of-store team. As a key member of our sales floor team, you'll be responsible for promoting a positive customer experience, overseeing daily operations, and ensuring seamless interactions with our guests.

Job Summary

We're looking for a skilled leader with retail experience and a passion for delivering outstanding customer service. As a Retail Customer Experience Supervisor at Marshalls, you'll play a critical role in shaping the customer experience and driving sales growth.

Key Responsibilities
  • Lead by example, demonstrating exceptional customer service skills and embodying the company's values
  • Oversee daily store operations, including scheduling, inventory management, and maintaining a clean and organized store environment
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement
  • Coach and develop front-end associates to deliver exceptional customer experiences and promote loyalty programs
  • Foster a positive work environment, encouraging open communication, teamwork, and recognition among team members
Requirements
  • 1+ years of retail experience, preferably in a leadership role
  • Proven track record of delivering exceptional customer service and driving sales growth
  • Strong communication, interpersonal, and problem-solving skills
  • Able to work flexible hours, including evenings, weekends, and holidays
  • Available to travel to store locations as needed
What We Offer

As a valued member of our team, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our starting pay range is $16.00-$16.50 per hour.

Additionally, you'll benefit from:

  • A 401(k) matching program
  • Medical, dental, and vision insurance
  • Life insurance and short-term disability coverage
  • Paid time off and holidays
  • A generous Associate discount program
Discover Different

At Marshalls, we believe in embracing diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed. If you share our commitment to excellence and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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