Branch Operations Specialist

3 days ago


Marshfield, Massachusetts, United States Rockland Federal Credit Union Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Member Service Representative to join our team at Rockland Federal Credit Union. This is a full-time position that requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Member Service: Provide exceptional service to our members, answering questions and resolving issues related to their accounts.
  • Transaction Processing: Process a variety of transactions, including cashing checks, depositing and withdrawing funds, and accepting loan payments.
  • Lending: Assist with lending activities, including interviewing and advising loan applicants, preparing loan documents, and closing loans according to established guidelines.
  • New Account Opening: Open new accounts, redeem U.S. Savings Bonds, and assist with ATM and Credit card inquiries.

Requirements:

  • Experience: At least 2 years of experience in the financial services industry, with previous supervisory/leadership experience.
  • Sales Skills: Demonstrated sales skills and ability to promote a sales environment.
  • Accuracy and Attention-to-Detail: Strong accuracy and attention-to-detail, with the ability to use sound judgment and solve problems.
  • Communication Skills: Positive/professional approach with strong communication skills.
  • Software Proficiency: Strong proficiency with systems and software packages, including Microsoft Office.

What We Offer:

  • Competitive Salary: $45,000 - $60,000 per year, depending on experience.
  • Opportunities for Advancement: We offer opportunities for professional growth and development within our organization.
  • Diverse and Inclusive Work Environment: Rockland Federal Credit Union is an Equal Opportunity Employer, committed to diversity and inclusion.


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