Technical Support Specialist
3 weeks ago
The Technical Support Specialist will provide technical assistance to campus users on a part-time basis.
Key Responsibilities:
- Provide user-level technical support for end-users, computers, printers, and other equipment
- Offer phone, email, and chat support for students, faculty, and staff
- Provide classroom support during on-campus events
- Resolve user account and access issues
- Manage digital content, including converting video files and uploading to the content management system
- Create and escalate support tickets and document work via the Zendesk ticketing system
- Perform basic troubleshooting, repair, and maintenance for computer equipment
- Participate in shared governance and community-outreach activities
- Adhere to the Culture of Caring
Requirements:
- Good troubleshooting skills
- Ability to work as a team member and promote a positive work environment
- Ability to work weekends for scheduled event support
- Aptitude and desire to learn new skills on the job
Preferred Qualifications:
- Associate's Degree in a related field
- Previous experience with computer desktop support
- Experience with Google apps and MS Office products
Work Environment:
The Technical Support Specialist will work in a fast-paced, dynamic environment and will be required to stand/sit for long periods of time and lift up to 40 pounds.
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