Technical Support Specialist

24 hours ago


Versailles, Kentucky, United States Frontier Nursing University Full time
Job Description

The Technical Support Specialist will provide technical assistance to campus users on a part-time basis.

Key Responsibilities:

  • Provide user-level technical support for end-users, computers, printers, and other equipment
  • Offer phone, email, and chat support for students, faculty, and staff
  • Provide classroom support during on-campus events
  • Resolve user account and access issues
  • Manage digital content, including converting video files and uploading to the content management system
  • Create and escalate support tickets and document work via the Zendesk ticketing system
  • Perform basic troubleshooting, repair, and maintenance for computer equipment
  • Participate in shared governance and community-outreach activities
  • Adhere to the Culture of Caring

Requirements:

  • Good troubleshooting skills
  • Ability to work as a team member and promote a positive work environment
  • Ability to work weekends for scheduled event support
  • Aptitude and desire to learn new skills on the job

Preferred Qualifications:

  • Associate's Degree in a related field
  • Previous experience with computer desktop support
  • Experience with Google apps and MS Office products

Work Environment:

The Technical Support Specialist will work in a fast-paced, dynamic environment and will be required to stand/sit for long periods of time and lift up to 40 pounds.



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