Guest Services Team Member
4 weeks ago
At Brown-Forman, we're seeking a dynamic Guest Services Specialist to join our team. As a versatile and engaging professional, you'll be responsible for delivering exceptional guest experiences, from leading tours to managing front desk operations and supporting our retail and bar services.
Key Responsibilities:- Deliver 3-5 daily guest experiences, ranging from 30-minute tastings to 90-minute walking tours.
- Engage guests with compelling brand storytelling and answer questions about Brown-Forman and Woodford Reserve history.
- Confirm guest counts and demographics, ensuring all guests are present before starting the tour.
- Serve as the first point of contact, greeting guests upon arrival and processing tickets.
- Handle credit card and cash payments, verify guest identification, and process refunds as needed.
- Communicate tour sizes and demographics to the tasting room and tour guides.
- Book and adjust tour reservations, manage cash drawers, and resolve guest concerns with the help of Tour Captains and the Guest Services Manager.
- Set up and tear down the tasting room.
- Assist with drink ticket sales in the bar and support retail operations as needed.
- A passion for spirits and exceptional customer service.
- Strong communication and storytelling skills.
- Ability to manage and lead groups effectively.
- Flexibility to perform various roles and adapt to different tasks.
- Basic computer skills and the ability to handle cash transactions.
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. We welcome applications from diverse candidates and are an equal opportunity employer.
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Guest Services Ambassador
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