Guest Services Team Member

4 weeks ago


Versailles, Kentucky, United States Brown-Forman Full time
Meaningful Work from Day One

At Brown-Forman, we're seeking a dynamic Guest Services Specialist to join our team. As a versatile and engaging professional, you'll be responsible for delivering exceptional guest experiences, from leading tours to managing front desk operations and supporting our retail and bar services.

Key Responsibilities:
  • Deliver 3-5 daily guest experiences, ranging from 30-minute tastings to 90-minute walking tours.
  • Engage guests with compelling brand storytelling and answer questions about Brown-Forman and Woodford Reserve history.
  • Confirm guest counts and demographics, ensuring all guests are present before starting the tour.
  • Serve as the first point of contact, greeting guests upon arrival and processing tickets.
  • Handle credit card and cash payments, verify guest identification, and process refunds as needed.
  • Communicate tour sizes and demographics to the tasting room and tour guides.
  • Book and adjust tour reservations, manage cash drawers, and resolve guest concerns with the help of Tour Captains and the Guest Services Manager.
  • Set up and tear down the tasting room.
  • Assist with drink ticket sales in the bar and support retail operations as needed.
Requirements:
  • A passion for spirits and exceptional customer service.
  • Strong communication and storytelling skills.
  • Ability to manage and lead groups effectively.
  • Flexibility to perform various roles and adapt to different tasks.
  • Basic computer skills and the ability to handle cash transactions.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. We welcome applications from diverse candidates and are an equal opportunity employer.



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