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Payment Poster and Researcher

2 months ago

Costa Mesa, California, United States APN Software Services Inc Full time
Job Summary

The Payment Poster and Researcher is responsible for ensuring the accurate and timely posting of electronic and manual insurance payments and patient payments.

This role requires strong analytical and critical thinking skills, as well as the ability to communicate effectively with internal departments, external business partners, and accounting teams.

The ideal candidate will have expert knowledge of patient account systems, including Affinity, Chartmaxx, MedAssets, and Emdeon, and be able to work efficiently to ensure payments are posted in a timely manner.

Key responsibilities include:

  • Posting batches timely according to department guidelines
  • Working closely with accounting to ensure AR reporting is accurate and balances daily
  • Organizing daily posting logs and submitting to Accounting each day for reconciliation of daily postings
  • Working facilities Suspense accounts weekly to identify & transfer funds to appropriate patient account(s)
  • Conducting payment posting research: Includes identifying posting error, transferring funds correctly and documenting on reconciliation log for reporting to accounting
  • Contacting payors for additional documentation to identify patient accounts
  • Reviewing and working email requests from staff, management and other departments for payment posting research within the set timeliness guidelines
  • Effectively interfacing with other organizational departments and project team members
  • Working closely with vendors on missing posting files or posting file errors, including unbalanced files
  • Pulling payment reports from vendor websites as needed for help in posting research and patient account identification

The successful candidate will be able to work with minimal supervision, participate actively in any training opportunities to enhance knowledge, and participate in problem solving and process improvements.

Required skills and experience include:

  • 2 to 3 years of billing and/or collection experience
  • Basic skills in Microsoft Office (Word/Excel)
  • Ability to communicate in a clear and professional manner
  • Strong interpersonal skills
  • Ability to problem solve, prioritize and follow through completely with assigned tasks

Required education includes a High School Diploma or equivalent.