Customer Service Representative Part Time

3 weeks ago

Washington, Washington, D.C., United States AHU Technologies Inc Full time
Taxpayer Support Role

At AHU Technologies Inc, we are seeking a skilled Customer Service Representative Part Time to join our team. As a key member of our tax support team, you will be responsible for providing exceptional customer service to taxpayers, addressing their inquiries, and resolving their tax-related issues.

Key Responsibilities:
Provide assistance and information to taxpayers on business, income, and real property taxes and related fees.
Answer inquiries to basic business registration, income, and real property via telephone and written correspondence.
Research, establish, and update all business tax accounts via an online system.
Review and adjust business registration, real property, and income tax accounts that require correction and/or refunds.
Receive and control business and income undeliverable refund checks.
Receive and process requests for waivers of penalties and interest on select accounts.
Input and update existing database accurately.
Determine and register applicable tax liabilities for all taxes and fees administered by OTR.
Receive and respond to general correspondence pertaining to business, income, real property, and other related taxes and fees.
Research and prepare response for management signature.
Track and maintain data necessary for production reports.

Requirements:
A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area.
Ability to communicate effectively both orally and in writing to a variety of audiences.
Ability to research and interpret tax laws, regulations, and policies.
Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.).

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