Pet Services Representative
1 week ago
The Pet Services Representative will provide exceptional customer experiences by assisting clients with purchasing services and merchandise in person, on the computer system, and on the phones. Key responsibilities include:
- Welcoming and interacting with customers, including answering phone calls.
- Consulting with customers to understand their needs and preferences related to services and merchandise.
- Demonstrating and explaining services and merchandise, selecting and suggesting options suitable for the customers' needs.
- Assisting customers with purchase decisions.
- Scheduling appointments for grooming, training, and daycare.
- Collecting payment using the store's point-of-sale system.
- Performing daycare attendant duties as assigned or as necessary.
- Maintaining regular communication with supervisors to report problems or safety hazards.
- Representing PUPS Pet Club in a professional and positive manner.
Requirements:
To be successful in this role, you will need:
- Excellent verbal and written communication skills.
- Excellent interpersonal, listening, and customer service skills.
- Extensive knowledge of the services and merchandise sold.
- Ability to recommend services and merchandise to customers.
- Ability to operate or quickly learn the club's point-of-sale system.
- Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
The ideal candidate will have:
- A high school diploma or equivalent.
- 1-3 years of retail or customer service experience.
- Basic computer skills, including a point-of-sale system.
- Effective communication skills.
- A love for dogs.
Physical Requirements:
This role requires:
- Standing or walking for long periods.
- Able to safely lift dogs up to 50 pounds.
Affirmative Action/EEO Statement:
PUPS Pet Club is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. We believe that a diverse team is a better team and are committed to a culture of inclusion.
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