Retail Customer Service Representative

1 week ago

Chicago, Illinois, United States The Cannabist Company Full time

Position Overview: Under general supervision, Sales Associates offer assistance and education to patients seeking medical marijuana solutions. The role involves guiding each patient to ensure they receive the appropriate medication tailored to their specific health conditions.

Schedule: Candidates must be available to work between 20-28 hours weekly, including weekends, in alignment with dispensary operating hours.

Key Responsibilities:

  • Ensure all intake forms and related documentation are accurately completed and filed, entering necessary information into the designated database for future reference.
  • Verify patient purchase limits before they enter the consultation area and communicate these limits to the relevant pharmacist.
  • Deliver exceptional customer service by fostering and maintaining positive relationships with customers.
  • Respond to inquiries from customers via calls or emails regarding products, training, and general information.
  • Manage patient records utilizing the medical marijuana database.
  • Update and maintain databases as required.
  • Fulfill customer orders efficiently.
  • Promote and sell all products offered by The Cannabist Company.
  • Establish and uphold a high level of integrity and trust regarding specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

  • Must be at least 21 years of age.
  • A minimum of two years of direct customer service experience is required.
  • Previous retail experience is highly desirable.
  • Familiarity with Point-of-Sales systems is essential.
  • Proficient understanding of Windows Operating System and Microsoft Outlook.

Travel %: 0

FLSA Status: Non-exempt

Additional Abilities Required:

  • While performing the duties of this position, employees are required to stand, walk, or sit for extended periods, use hands for manual tasks, and lift or move up to 10 pounds (or more with assistance). Effective verbal communication with co-workers, customers, and vendors is essential. The work environment typically has a moderate noise level.
  • Note: The company reserves the right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals to perform essential functions.

Work Environment:

The characteristics of the work environment are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. While executing the responsibilities of this position, employees may be exposed to conditions that favor optimal plant performance rather than employee comfort. The noise level and light intensity in the work environment can be quite high.

Background Investigation:
As a condition of employment, all employees of The Cannabist Company are required to undergo a background check. Employment decisions are made in compliance with state law and are based on the background report at the time of hire.

About The Cannabist Company:
The Cannabist Company is a leading provider of cannabis products and related services, operating numerous facilities across various jurisdictions. The company is recognized for its commitment to quality and customer service, offering a wide range of products including flower, edibles, oils, and tablets. The Cannabist Company is dedicated to diversity, equity, and inclusion, and has received accolades for its workplace culture and employee benefits.

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