Customer Service Representative

2 weeks ago


Chicago, Illinois, United States GameStop Full time

Location:

Retail Staff (Store 7557) at GameStop

Position Overview:

The Retail Staff will play a crucial role in delivering exceptional customer service and supporting store operations. This position encompasses various roles, including:

Assistant Store Manager: Responsible for aiding the Store Manager in overseeing daily operations, ensuring that staff delivers friendly and enthusiastic service to customers both in-person and over the phone. This includes assisting with product inquiries, purchases, and returns. The Assistant Store Manager will also ensure the store is clean, organized, and effectively merchandised while adhering to all policies and procedures. Additionally, this role involves supervising a team of Game Advisors by planning, organizing, and delegating tasks.

Senior Game Advisor (Shift Leader): This role involves assisting the management team in supervising store activities while providing friendly and enthusiastic service to customers. Responsibilities include answering customer inquiries, assisting with product selection, and supporting store merchandising, inventory control, and maintenance.

Game Advisor (Sales Associate): The Game Advisor will provide an outstanding customer service experience by utilizing GameStop's business model. This position involves greeting customers, informing them about trade and loyalty program benefits, and ensuring a clean and organized shopping environment. The Game Advisor will also process transactions and share product knowledge to enhance customer satisfaction.

Qualifications:

For the Assistant Store Manager position, candidates should possess:

  • High School diploma or GED required; some college preferred.
  • Must be at least 18 years old.
  • 2 years of experience in retail sales, customer service, or management preferred.
  • Knowledge of video games is preferred.

For the Senior Game Advisor position, candidates should possess:

  • High School diploma or GED.
  • Must be at least 18 years old.
  • Experience in retail sales or management preferred.
  • Knowledge of video games is preferred.

For the Game Advisor position, candidates should possess:

  • High School diploma.
  • Must be at least 18 years old.
  • Retail experience preferred.
  • Knowledge of video games is preferred.

Note: GameStop reserves the right to modify job descriptions based on business needs, which may include expanding responsibilities and assigning additional duties. Reasonable accommodations will be provided to qualified individuals with disabilities unless it causes undue hardship.



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