Account Manager

1 month ago

Middletown Connecticut, United States Charles IT Full time
About Charles IT

We are an expanding IT company recognized as one of the Inc 5000's fastest growing companies and the MSP's Top 501. Our core values are Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. We foster a start-up-type environment founded upon a passion for our mission.

Job Description

We are seeking a highly skilled Account Manager to join our exceptional team. As a central point of contact and advocate for your assigned clients, you will guide them through Charles IT's offering and solutions to provide best in class support. You will need to be outgoing, customer-service focused, a team player, well organized, and extremely detail-oriented.

Key Responsibilities
  • Achieve and maintain positive, long lasting, and real relationships with your client base and act as their primary point of contact for Charles IT
  • Have an intimate understanding of your client's business functions, needs, IT challenges, and risks
  • Continue to cross-sell, recommend, and integrate Charles IT solutions to achieve stack attainment
  • Maintain and align in-depth knowledge of current Charles IT products, services, and offerings
  • Build client technology roadmaps to assist in planning, budgeting, and visualizing gaps and risks
  • Clearly communicate the progress of initiatives and roadmap items through recurring client meetings and Technology Business Reviews
  • Maintain frequent touch points with your client base through various activities and mediums
  • Work with teams throughout Charles IT to advocate and ensure your clients receive exceptional service
  • Leverage subject matter experts and technical sales architects to accurately quote solutions and gaps identified
  • Respond to clients in a timely manner and establish realistic client expectations
  • Maintain customer documentation
  • Approve all outbound client quotes and proposals
  • Be apprised of your client's projects and timelines. Participate in internal project-related meetings to keep apprised of any details or issues that may arise
Requirements
  • Associates degree or equivalent in a related field; and 1-3+ years related experience and/or training; or equivalent combination of education preferably in the technology field
  • Superior oral and written communication skills required
  • Proven ability to juggle multiple client needs with the ability to multi-task and function collaboratively as a member of a fast-paced, client-oriented team
  • Demonstrable ability to communicate, present, and work with key stakeholders at all levels of an organization, including executives and C-level
  • Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365 platform, and Advanced Support on Mac OS is a plus
  • Enthusiastic and dedicated to the challenges of a growing company and client base
  • Excellent follow-through to see tasks through completion
  • Self-starter with the ability to perform independently with little or no supervision
  • High level of organization; sharp attention to detail
  • Ability to pass a background check
  • Current, valid US driver's license is required
Benefits

Charles IT offers a competitive benefits program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, a fully stocked break room, Friday lunches, team-building outings, professional development, and so much more.

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

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