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Membership Development Specialist

2 months ago


Torrance, California, United States UFC Gym Full time
Job Description

**About the Role**

The Membership Development Specialist will serve as the face of UFC Gym, providing exceptional customer service and driving sales growth through effective prospecting and relationship-building strategies.

Key Responsibilities:

  • Lead Generation and Appointment Booking:
    • Develop and execute external marketing and promotions to attract new members and drive sales growth.
    • Utilize internal marketing and prospecting techniques to identify and engage with potential members.
    • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals.
    • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal.
  • Guest Touring, Membership Presentations, and Personal Production:
    • Ensure that 100% of guests are presented the Fitness Tour when touring guests around the gym.
    • Use the company-approved presentation when presenting membership options to non-members.
    • Ensure each new member meets a manager before completing the sales process and exiting the gym.
    • Meet or exceed monthly sales revenue goals for Personal Sales Room, New Member Sales Revenue, Point of Sales Personal Training Revenue, and New Electronic Funds Transfer Sets.
  • Customer Service:
    • Follow up with members to ensure we are exceeding expectations.
    • Provide the highest level of customer service possible when communicating and interacting with guests.
    • Assist in maintaining a clean and operational facility.
    • Accountable for saving members that are requesting to cancel their membership.
  • Miscellaneous:
    • Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager.
    • Mandatory Meetings: Monthly All Team Meeting and Daily Production Meetings are mandatory.
    • Uniform Policy: The Membership Development Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue or Khaki) or Jeans (Blue or Black) in good condition with no rips or holes.
    • Timekeeping: Membership Development Specialists must record time worked while using the company check-in system.

Requirements:

  • Knowledge, Skills, and Abilities:
    • In-depth knowledge of sales practices and techniques.
    • General understanding of the Fitness Industry.
    • Ability to work with computers.
    • Must have good interpersonal communication skills.
    • Excellent customer service skills.
    • Independent, self-starter with strong organizational skills.
    • Must be a team player.
  • Minimum Certifications/Educational Level:
    • High school degree or GED required.
    • Must complete company sales training and orientation program.
  • Minimum Experience:
    • 1-2 years sales experience preferred.