Membership Service Representative I
7 days ago
The YMCA of Metropolitan Los Angeles is seeking a highly motivated and customer-focused Membership Service Representative to join our team. As a key member of our membership sales team, you will be responsible for leading membership growth through marketing and lead generation, prospect management, and conversion to membership.
Key Responsibilities:
- Handle all membership inquiries, including phone, email, and in-person interactions
- Identify and actively problem-solve to overcome objections/obstacles to joining
- Participate in the planning and execution of membership marketing events to increase membership growth
- Meet and exceed sales goals by providing excellent customer service and ensuring accurate processing of membership and program enrollments
Requirements:
- Age 16 or older; under 18 requires work permit
- High school diploma or equivalent
- Strong character values, communication skills, and basic computer skills
- Customer service experience preferred
- Availability to work a minimum of 15 hours per week, including evening and weekend shifts
Work Environment and Physical Requirements:
- Must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable accommodation
What We Offer:
- A collaborative and rewarding work environment
- Opportunities for growth and development
- A competitive salary and benefits package
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