CRM Application Administrator

2 days ago


Green Bay, Wisconsin, United States UW Green Bay Full time
Job Summary

This position is responsible for configuring, integrating, and administering complex applications or services with a large number of users. The CRM Application Administrator will work collaboratively with multiple areas that utilize CRM technology, including Continuing Education, Enrollment Services, Graduation Studies, and the Weidner Center.

Key Responsibilities
  • Recommends application enhancements or changes that may involve custom design, integrations, and third-party products.
  • Troubleshoots hardware, software, and system problems and resolves issues and questions by working with end-users, technical staff, and vendors.
  • Participates in the evaluation of vendor software releases and impact.
  • Participates in software upgrades and patches; coordinating functional testing with the Information Technology business analyst.
  • Develops and maintains documentation related to the system.
  • Communicates system enhancement or changes as needed.
  • Plans and directs staff implementation of small to medium technical projects related to the system.
  • Conducts training for various areas on software usage, optimization, and efficiencies.
  • Serves as a backup to the GBIT business analyst to create and update access permissions and maintains user accounts to maintain application security through user profile management.
Requirements
  • Bachelor's degree in a related field or equivalent years of experience at time of application.
  • Experience using Customer Relationship Management (CRM) software, such as Salesforce.
Preferred Qualifications
  • Exceptional communication skills, including the ability to lead large groups and projects.
  • Demonstrated training knowledge, including large group training and documentation.
  • Strong organizational and time management skills and proven ability to manage complex tasks, large and small, often more than one at a time within tight timeframes with broad supervision.
  • Information technology experience including researching, developing, implementing, maintaining, and integrating information system software applications.


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