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Revenue Operations Analyst

2 months ago

Reston, Virginia, United States Ellucian Full time

Empower Education Through Innovation:

At Ellucian, our mission is to enhance educational opportunities, enabling institutions to foster student achievement. As the leading provider in the EdTech sector for higher education, we serve over 2,900 clients and impact more than 22 million learners across 50 nations. Our commitment lies in supporting higher education to unlock learning for everyone by offering comprehensive solutions that cater to the entire student journey and provide essential insights for the present and future.

We value the ability to lead, the spirit to innovate, and the resolve to grow. Central to our philosophy is the belief in humanizing our interactions, acknowledging that our workforce is our most significant asset. With a unified vision of transformation, we strive to create a brighter future for the higher education landscape.

Position Overview:
The Deal Desk Analyst will collaborate across various departments, including Revenue Operations, Contracts, Finance, and Legal, to deliver quoting and deal structuring assistance to the Global Revenue Team. This role will facilitate the deal process by engaging with internal teams on opportunity packaging and pricing, providing account management and deal strategy support, and effectively communicating with both internal and external stakeholders. Ideal candidates will possess experience in identifying and resolving issues while maintaining a high standard of customer service. We are looking for an organized, adaptable individual with a high emotional intelligence and meticulous attention to detail in a dynamic and fast-paced environment.

Key Responsibilities:

  • Act as the primary contact for daily deal support inquiries from the revenue team.
  • Generate and modify sales quotes with tailored pricing and intricate terms.
  • Collaborate with the Revenue team, Management, Legal, and Finance to ensure that negotiated agreements are accurately documented and comply with Ellucian's policies.
  • Prepare quotes, schedules, and amendments that reflect product upgrades, maintenance renewals, and additional services, including cumulative discounting structures, becoming the subject matter expert on Strategic/Enterprise level customer accounts.
  • Acquire a comprehensive understanding of Ellucian's pricing frameworks.

Qualifications:

  • Experience handling transactions of varying complexity using a CRM or ERP system.
  • A minimum of 1 year in an analytical position within Sales, Revenue, Marketing, or Finance.
  • Ability to evaluate and recommend optimal solutions for complex pricing and licensing scenarios.
  • Familiarity with Cloud and SaaS Software and Solutions is highly advantageous.
  • Proficient in Microsoft Excel with prior experience in modeling and analysis.
  • Experience in crafting customer/prospect proposals.
  • Exceptional written and verbal communication skills.
  • Proactive, innovative, and results-driven mindset.
  • Experience in data analysis, modeling, or financial analysis to bolster revenue growth.
  • Strong work ethic with a willingness to go above and beyond; self-motivated and resourceful.
  • Service-oriented approach, delivering customer and partner support with excellence.
  • Flexibility to work varied hours to accommodate sales cycles, seasonality, and urgent needs.

What We Offer:

  • Comprehensive health benefits: medical, dental, and vision coverage.
  • Flexible time-off policies.
  • Thrive Flex Lifestyle Account (LSA) for health, financial, or educational pursuits.
  • 401k plan with matching contributions & BrightPlan for future savings.
  • Parental leave provisions.
  • Five charitable days to engage with the community.
  • Telemedicine services.
  • Wellness initiatives including mental health support and virtual fitness classes.
  • Diversity and inclusion programs promoting access to internal employee resource groups.
  • Employee referral bonuses to encourage the recruitment of exceptional talent.
  • A culture of learning with educational assistance and professional development opportunities.

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