Service Advisor

1 month ago


Plano, Texas, United States Tesla Full time

Tesla Motors is seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and technical expertise in servicing vehicles. The ideal candidate will be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

Key Responsibilities
  • Provide top-notch customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
  • Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
  • Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
  • Conduct transactions, guide customers through corrections, and summarize repair work performed
  • Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
  • Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
Requirements
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies
  • Ability to manage multiple priorities in order to meet business critical deadlines
  • Valid driver's license required

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