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Sales Operations Leader

2 months ago

Macomb, Illinois, United States HydrauliCircuit Technology Full time
Job Overview

As the Sales Operations Leader, you will take charge of the organizational framework, expansion, initiatives, recruitment, and daily functions of the sales division. By working closely with your team, you will ensure a unified strategy towards customer satisfaction, corporate goals, and departmental objectives.

Key Responsibilities:

  • Manage the daily operations of the sales department
  • Possess a clear understanding of the sales cycle, market dynamics, and industry trends
  • Exhibit comprehensive product knowledge to effectively address customer inquiries
  • Proactively identify, develop, and expand new client accounts
  • Maintain and enhance relationships with existing clients
  • Respond promptly to incoming sales requests and customer service inquiries
  • Utilize CRM tools for business prospecting and strategic information tracking
  • Follow up on potential leads in a timely manner
  • Conduct employee recruitment, performance evaluations, promotions, and terminations
  • Establish and oversee training requirements and schedules
  • Provide support and direction to meet departmental goals and customer expectations
  • Assist sales representatives in overcoming objections and closing deals
  • Collaborate with the Outside Sales and Business Development teams to achieve departmental targets
  • Engage with Sales, Marketing, and Engineering teams to incorporate customer feedback into product development
  • Participate in trade shows and customer site visits
  • Prepare and deliver impactful sales presentations to clients

Qualifications:

  • Associate's Degree or equivalent (Bachelor's degree preferred)
  • A minimum of four years of experience in inside sales, with a focus on relationship building and goal achievement
  • At least two years of experience in a managerial role
  • Two years of experience and a general understanding of heavy machinery, particularly excavators, is advantageous
  • Proficient in Microsoft Excel, Word, and Outlook
  • Strong active listening and information gathering abilities

Desired Skills:

  • Experience in selling products with diverse configurations is a plus
  • Goal-oriented with a strong desire to excel
  • Demonstrated customer service excellence
  • Exceptional written and verbal communication skills
  • Ability to listen and gather information to understand customer needs
  • Proven negotiation capabilities
  • Positive leadership qualities
  • Forward-thinking mindset
  • Effective team-building skills
  • Able to perform under pressure

Benefits:

  • Comprehensive Health, Dental, and Life Insurance, including Long-Term Disability
  • Generous 401K Plan
  • Optional Vision Insurance, Telemedicine, and Short-Term Disability Insurance
  • Paid Time Off, Holidays, and Sick Leave
  • On-the-job training opportunities
Company Overview

HydrauliCircuit Technology, LLC (HCT) is a vibrant and rapidly growing engineering and manufacturing firm established in 1996. We specialize in the design of auxiliary hydraulic kits and front window guards for excavators, serving primarily Authorized Heavy Equipment Dealers and OEMs. Since our inception, we have become the largest privately owned manufacturer of hydraulic kits in North America, with continued growth and innovation.