Patient Care Coordinator

2 months ago


Emerson New Jersey, United States Professional Physical Therapy Full time
Job Summary

Professional Physical Therapy is seeking a dedicated and compassionate Patient Care Coordinator to provide exceptional customer service and ensure a positive patient experience.

Key Responsibilities
  • Greet patients and provide a welcoming environment
  • Answer phone calls and respond to patient inquiries
  • Schedule patient appointments and manage the patient schedule
  • Complete new patient registration and data entry
  • Discuss insurance benefits, authorization requirements, and payment responsibilities with patients
  • Collect patient balances (copay/deductible/coinsurance)
  • Perform standard day-to-day clinical administrative responsibilities
Requirements
  • High school diploma or equivalent
  • Prior experience in a customer service or administrative role, preferably in a healthcare setting
  • Excellent interpersonal and communication skills
  • Strong attention to detail and organizational skills
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment
  • Proficient in computer skills and ability to learn new software systems
Benefits
  • Monthly performance bonus
  • Medical, dental, vision insurance
  • Life insurance
  • 401k
  • Employee assistance program
  • Employee discounts
  • Employee referral program
  • Paid time off (PTO)


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