Automotive Service Representative
1 month ago
Marina Auto Group is a family-owned and operated multi-franchise dealership located in Webster, NY. We have proudly served the Rochester community since 1989, providing a world-class experience to our customers in sales, service, and parts. Our state-of-the-art facilities and personnel enable us to deliver exceptional results in a fast-paced environment.
Responsibilities:- Meet and exceed service goals and objectives set by management
- Effectively schedule and manage automotive service visits
- Provide exceptional customer service, ensuring timely and accurate write-ups
- Listen attentively to customer concerns and communicate effectively with the parts department and technicians
- Manage customer expectations and maintain high satisfaction levels in accordance with manufacturer guidelines
- Review repair orders to ensure work is completed accurately
- Communicate effectively with internal and external customers and employees
- Preferred experience in the automotive industry, with a minimum of 1 year of service experience
- A valid driver's license with a good driving record
- High School Diploma or equivalent
- Reliability, team orientation, and a positive attitude
- Ability to multitask and stay focused in a fast-paced environment
- Professional appearance and attitude
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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