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Customer Experience Coordinator

3 weeks ago

Troy, Michigan, United States Refloor Full time
About the Role:

We are seeking a seasoned professional to fill the position of Customer Experience Coordinator at Refloor. As a Customer Experience Coordinator, you will play a pivotal role in ensuring that our customers receive exceptional service throughout their flooring installation journey. Your key responsibilities will include project oversight, developing strong relationships with our installation crews and customers, and interacting with customers to address concerns and resolve issues. You will also be responsible for managing payments from customers and facilitating additional payment processing tasks. To succeed in this role, you will need to possess outstanding communication and problem-solving skills, as well as a genuine commitment to delivering top-notch customer experiences. While previous experience in the flooring or home improvement industry is preferred, it is not essential. What matters most is your ability to work collaboratively with our team to drive customer satisfaction and exceed expectations. We offer a comprehensive benefits package, including competitive hourly pay, generous PTO, health insurance, and opportunities for professional growth. With a salary range of $18-$20 per hour, you can expect to earn approximately $19.00 per hour based on standard 40-hour workweeks.