Front Desk Agent

6 days ago


Denver, Colorado, United States The Brown Palace Hotel and Spa Full time
About Us

The Brown Palace Hotel and Spa, a renowned luxury hotel in Downtown Denver, invites you to become a part of our exceptional team. Since 1892, our hotel has been synonymous with extraordinary service, offering a unique blend of history, elegance, and modern amenities.

Job Summary

We are seeking a highly skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for ensuring that our guests receive a warm and welcoming experience from the moment they arrive to the moment they depart.

Key Responsibilities:
  • Greet guests with a smile and provide a positive first impression of our hotel.
  • Register guests efficiently and accurately, ensuring that all necessary information is collected and documented.
  • Provide guests with information about hotel amenities, services, and local attractions.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Work effectively as part of a team to ensure that guest needs are met and exceeded.
Requirements:
  • High school diploma or equivalent required, college degree preferred.
  • Previous hotel experience is preferred, but not required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and ability to handle cash and operate a point-of-sale system.
Benefits:
  • Competitive hourly rate and opportunities for advancement.
  • Free employee meals and discounts on hotel services and amenities.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with matching funds and employee assistance program.


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