Front Desk Sales Associate Representative

4 days ago


Denver, Colorado, United States Scenthound Denver Central Park, CO Full time

The Scenthound team is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Sales Associate in Denver Central Park, CO. This role requires exceptional sales and customer service skills, with a passion for dogs and dog health & wellness.

About the Position:

We are searching for a goal-oriented team member who has a passion for sales and customer service. A successful Front Desk Sales Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager.

Key Responsibilities:

  • Drive membership sales through health and wellness education
  • Drive key performance indicators average ticket price and rebook ratio through memberships, services, add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
  • Perform other tasks and duties as assigned by the Center Manager

Requirements:

  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards

Benefits:

  • Competitive salary of $45,000 - $55,000 per year, plus tips and sales bonuses
  • Employee discounts
  • Opportunity for advancement
  • Training & development

Work Environment:

This is a full-time position working in a smoke-free environment. Reliable transportation is required.



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