Customer Service Ambassador

2 weeks ago


Orangeburg, South Carolina, United States State Farm Insurance Full time
Customer Service Ambassador

At State Farm Insurance, we're looking for a skilled Customer Service Ambassador to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your goal will be to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. You'll also be responsible for processing policy changes, claims, and payments accurately and efficiently, maintaining customer records, and collaborating with team members to achieve our goals. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we'd love to hear from you.

Key Responsibilities:
  • Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Promote and cross-sell insurance products and services to meet customer needs.


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