Customer Service Director

5 days ago


Orangeburg, South Carolina, United States South Carolina State University Full time

South Carolina State University is seeking a highly skilled Director of Customer Service to lead our customer service team. The successful candidate will be responsible for developing and implementing policies and procedures to ensure a quality customer service experience for our students, faculty, and staff. The Director will oversee customer service teams, establish performance metrics, and develop training programs to enhance employee skills. The ideal candidate will have a bachelor's degree and excellent verbal and written communication skills, as well as strong analytical and problem-solving skills. A master's degree and relevant experience are preferred. The Director will report directly to the President and will be responsible for working with executives to establish standards and objectives for customer service. The selected candidate will be responsible for researching customer needs, identifying technology updates, and developing quality assurance programs. If you are a motivated and results-driven professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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