Senior Field Service Technician

2 weeks ago

Plymouth, Michigan, United States Rivian Full time
About Rivian

Rivian is dedicated to preserving the spirit of adventure for generations to come. This commitment extends to the emission-free Electric Adventure Vehicles we create and the innovative, bold individuals we seek to engage.

As a forward-thinking organization, we continuously push the boundaries of what is achievable, refusing to accept the status quo. We redefine challenges, explore novel solutions, and thrive in uncharted territories.

Our team is composed of diverse backgrounds, united by a shared passion for the outdoors and a commitment to environmental stewardship.

Role Overview


The Senior Field Service Technician will play a crucial role in enhancing the customer experience at our service facilities.

The ideal candidate will demonstrate technical expertise alongside exceptional customer service skills.

If you possess a proactive mindset, excellent communication abilities, and a love for adventure, we invite you to join our team.

You will collaborate daily with internal partners to address service requirements and liaise with our Service, Vehicle and Delivery Operations, and Field Service Engineering teams.

This position demands a dynamic and resourceful leader with outstanding oral and written communication skills, who will promote cross-functional collaboration and advocate for a culture of continuous improvement to support Service teams and customers within a Service center.

Success in this role requires a customer-centric approach, the ability to thrive in unpredictable environments, and a creative, adaptable mindset to tackle challenges.

Experience in automotive technology, process optimization, and escalation management is advantageous.

Key Responsibilities

  • Assist in the establishment, training, and launch of new Service Centers
  • Provide field support to enhance the Service organization
  • Support, train, coach, and mentor fellow technicians as needed
  • Work independently to perform mobile repairs
  • Conduct diagnostics, repairs, installations, and inspections on vehicles
  • Identify and resolve moderate to complex electrical and mechanical vehicle issues
  • Support campaigns and containment initiatives
  • Foster a collaborative environment and team spirit in a dynamic setting
  • Maintain high-quality work and efficiency with minimal supervision
  • Communicate professionally in a customer-facing environment
  • Adhere to Rivian repair procedures with efficiency while ensuring quality and safety
Qualifications

  • Degree in Automotive Technology/Technician or equivalent experience
  • 5+ years of automotive experience
  • 3+ years of experience with electric vehicles
  • Proficient in using various diagnostic tools, including PICO-scope, PCAN, Kvaser Memorator, and breakout box
  • Experience in comprehensive diagnosis and repair
  • Background in hybrid repair is a plus
  • OEM Certified Master Technician certification is preferred
  • OEM Specific Technician Training is a plus
  • Strong mechanical and electrical diagnostic skills, including high voltage systems
  • Excellent written and verbal communication skills
  • Strong organizational skills with meticulous attention to detail
  • Experience in mentoring and coaching technicians
  • Ability to operate non-commercial trucks and trailers
  • Willingness to travel as necessary, up to 80% or for extended assignments
  • Valid driver's license with a clean driving record
  • Experience in start-up environments is preferred

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