Restaurant Operations Manager

2 weeks ago


Lewisville, Texas, United States Twin Restaurant Holding, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Manager to lead our Twin Peaks store team. As a Restaurant Manager, you will be responsible for directing the work of other store employees to create and maintain a profitable store environment that provides best-in-class service, hospitality, food, and beverage to every guest.

Key Responsibilities
  • Direct and manage the work of other store employees to achieve sales and customer satisfaction goals.
  • Manage costs, initiate local store marketing and recruiting efforts, and ensure that proper policies are followed, including employment and incident documentation.
  • Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks.
  • Ensure that alcohol is always served responsibly and in accordance with the law.
  • Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts.
  • Hold kitchen staff accountable to standards, safety, and sanitation guidelines.
  • Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, and bank deposits.
  • Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
  • Effectively coach and counsel team members.
  • Effectively teach, motivate, and coach all team members, including the kitchen crew and Twin Peaks Girls.
  • Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines.
  • Ensure that Steps of Service are followed at all times and motivate staff to provide service to every table.
  • Hold team members accountable to standards and be willing to correct standards that are not met in any area, including Image & Costume Guidelines.
  • Maintain organized and updated training schedules, programs, and materials for new employees.
  • Effectively execute training and development programs, including personal development.
  • Consistently manage the execution of Performance Based Scheduling.
  • Practice sound inventory control.
  • Dress and act professionally each day to set a good example for all employees.
Requirements
  • Leadership experience in high-volume restaurants and/or bars.
  • Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.
  • Ability to apply common sense and understanding to carry out simple one or two-step instructions.
  • Ability to deal with standardized situations with only occasional or no variables.
  • Ability to mathematically compute proper change and accurately settle checks.
Working Conditions

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the Twin Peaks manager is regularly required to stand for up to 10 hours; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear. The manager is frequently required to reach with hands and arms. The manager is occasionally required to sit. The manager must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the Twin Peaks manager is regularly exposed to fumes or airborne particles from the kitchen. The Twin Peaks manager is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Twin Peaks is usually loud. Many Twin Peaks restaurants have smoking sections for their guests, and managers may be exposed to cigarette or cigar smoke in this area.



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