Furniture Collection Specialist

1 week ago


Charlotte, North Carolina, United States Kimbrell's Furniture Full time

Kimbrell's Furniture is seeking a highly skilled and detail-oriented individual to join our Management Team as a Furniture Collection Specialist. As a key member of our team, you will be responsible for communicating directly with customers, resolving their debts, and collecting payments in a professional and courteous manner.

The ideal candidate will have a high level of professionalism, customer service skills, and problem-solving abilities. They will also have a strong attention to detail, confidentiality, and excellent record-keeping skills to ensure that payment plans are recorded and followed as agreed.

Responsibilities:

  • Interact with customers diligently, courteously, and professionally while collecting payments.
  • Must have good knowledge of cash management procedures and best practices. Ability to handle transactions accurately and responsibly.
  • Follow set strategies for collection procedures.
  • Monitor accounts to identify outstanding debts.
  • Ability to gather and verify customer's personal and credit information.
  • Retain customer loyalty while initiating processes for collection of payments.
  • Maintain and update record of customers from whom collections are made.

Requirements:

  • Proven experience in a similar role.
  • Cooperation and ability to work in a team setting is a vital skill required for this position.
  • Knowledge of billing procedures and collection techniques.
  • Working knowledge of MS Office and databases.
  • Patience and ability to manage stressful work situations.
  • Excellent communication skills (written and oral).
  • Problem-solving skills.
  • High school diploma is required.
  • Collection and Sales experience a plus.


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