Lead Infrastructure Software Engineer

1 week ago

New York, New York, United States Braze Full time

At Braze, we have cultivated a team of approachable, exceptionally kind, and deeply passionate individuals.

We aim to fuel that passion by establishing high standards, promoting collaboration, and fostering work-life balance as we collectively navigate rapid global growth while striving for greater equity and opportunity both within and outside our organization.

To thrive in this environment, you must be ready to set ambitious goals for yourself and those around you. There is always an opportunity to contribute: exercising autonomy, embracing accountability, and being receptive to diverse perspectives are vital to our ongoing success. Our profound curiosity to learn and our eagerness to share varied interests with others infuses our culture with a unique vibrancy.

If you are motivated to tackle exhilarating challenges and possess a proactive mindset in the face of change, you will be empowered to make a significant impact here, supported by a sharp and passionate team.

As a Platform Software Engineer (PSWE), you will be tasked with constructing, maintaining, and enhancing our internal infrastructure as a service platform. Platform engineers are software engineers who apply robust engineering principles, operational discipline, and advanced automation to the environments and infrastructure services we provide. We specialize in transferring expertise in deploying and managing infrastructure from individuals to software—whether it involves database provisioning and upgrades, Kafka topic management, or specific interests in high-scale data or distributed systems.

Our team plays a crucial role in enhancing the reliability of automation infrastructure. It empowers Braze's other engineering teams to seamlessly utilize the infrastructure products and platforms we develop. Braze operates at an extensive scale, managing over 3.3 billion monthly active users across our clients, collecting hundreds of billions of data points each month, and dispatching billions of messages to end-users daily. Our technology stack is diverse, rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. As a Platform Software Engineer at Braze, you will collaborate with your team and consumer engineering teams to build and continuously enhance the infrastructure as a service platform that every other team at Braze relies on.

KEY RESPONSIBILITIES

  • Collaborate with Braze's engineering teams on:
    • Defining and implementing IaaS solutions that facilitate quicker building and deployment
    • Creating monitoring and alerting systems that focus on symptoms rather than outages
    • Ensuring that Braze adheres to our stringent enterprise-grade SLAs with clients
  • Develop Braze's internal Infrastructure as a Service platform (IaaS):
    • Design, implement, and maintain the software services that deliver custom infrastructure services
    • Provide centralized/common tools, services, and automation frameworks essential for scaling operations and capacity management
    • Alleviate operational challenges and enhance the daily workflow of Braze's engineering teams by integrating automation into our IaaS platform
  • Manage incidents:
    • Participate in a PagerDuty rotation to respond to availability incidents and support fellow engineers
    • Utilize your on-call shift to prevent incidents from occurring
    • Conduct retrospectives on all incidents to transform lessons learned into system improvements, changes, and automation
QUALIFICATIONS
  • 5+ years of experience in full-stack development
  • Ability to think critically about systems—interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations
  • A collaborative spirit with a focus on documentation and swift delivery
    • Experience collaborating across global remote teams, often working asynchronously
    • Commitment to documenting processes to avoid redundant learning or planning
    • Delivering promptly to satisfy our customers, including internal stakeholders
  • A proactive, problem-solving attitude; you feel compelled to fix issues as they arise
  • A desire to address everyday challenges faced by software engineers and automate repetitive tasks
  • Strong ability to manage multiple tasks and expectations simultaneously
  • Experience working on large-scale API-driven systems
  • Proficient in application and systems observability
  • Experience in building and automating Kubernetes-based operators/custom resources
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $160,000 and $200,000/year with an expected On Target Earnings (OTE) between $180,000 and $215,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

BENEFITS

Details of these benefits plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we've got you covered so you can prioritize work-life harmony.
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
  • Community engagement opportunities throughout the year, including an annual company-wide Volunteer Week
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and enjoyable culture recognized as a Great Place to Work
ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real-time, across channels from one platform. From cross-channel messaging and journey orchestration to AI-powered experimentation and optimization, Braze enables companies to build and maintain engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, and Singapore. We ranked #3 on Great Place to Work UK's 2024 Best Workplaces (Large), #3 on Great Place to Work UK's 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work's 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK's 2023 Best Workplaces for Women (Large), #19 on Fortune's 2023 Best Workplaces in New York (Large). We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK's 2023 Best Workplaces in Tech.

Braze is an equal opportunity employer committed to creating equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, including our recruiting practices. We're dedicated to offering all candidates a fair, accessible, and inclusive experience—regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you unique.

We understand that different circumstances can lead talented individuals to hesitate to apply for a role unless they meet 100% of the criteria. If this resonates with you, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

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