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Customer Service Representative

2 months ago

Greensboro NC USA, United States AAA Cooper Transportation Full time

**About AAA Cooper Transportation**

AAA Cooper Transportation is a leading asset-based multi-regional trucking company providing a range of transportation services. With a strong presence in the Southeast, Southwest, Midwest, and Puerto Rico, and a network of partner carriers across Canada, Mexico, and globally, we offer comprehensive transportation solutions.

**Job Summary**

We are seeking a highly skilled and professional Customer Service Clerk to join our team. As a key member of our customer relations team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

**Responsibilities**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process pickup requests and enter rate requests on behalf of customers
  • Investigate and resolve claims for damages or losses to freight
  • Reimburse customers for damages or losses to freight
  • Perform other work-related duties as requested

**Requirements**

  • Ability to type 50+ WPM
  • Flexibility to work varying hours
  • Dependability and professionalism
  • Excellent customer service skills
  • Experience with office equipment and software

**Benefits**

  • Health, dental, and vision insurance
  • Company health savings account contributions
  • 401(k) with company match
  • Company-paid life insurance
  • Long-term disability insurance
  • Dependent life insurance
  • Accidental death and dismemberment insurance
  • Wellness programs
  • Paid holidays
  • Paid vacation
  • Weekly direct payroll deposits
  • Tuition reimbursement program
  • Employee assistance program